Delivery & Installation

Delivery shall be a date agreed between the customer and Luxury Spas Direct Ltd. The company reserves the right to charge an additional fee if the customer delays delivery/installation of the goods by more than one month after the original delivery/installation agreed date. This will be valued on the sales contract value of the goods in storage multiplied by a percentage equal to 4% above the Bank of England’s base rate. No liability shall be taken by Luxury Spas Direct Ltd if the date arranged for delivery/installation cannot be met owing the manufacturers/shipping delays or any other delays which are out of Artesian Spas control. If such a delay occurs, then the period for the company to perform its obligation shall be extended by such a period as the company may reasonably require. All delivery dates are estimates only and the company shall not be liable for any loss or damage caused by delay. Any delay will be reported to the customer as soon as the company is notified of such. Goods delivered will be deemed to be accepted on signature of a delivery note. The company will withhold any goods if payment has not been made in full ten days prior to delivery. Unless the company receives written notice from the customer that delivery is to be made only to a specific person, any person accepting delivery at the customer’s premises shall be deemed to have the customer’s authority to accept the goods. The quotation price does not include any extraneous work, making good, building or carpentry work etc. unless specifically stated within the written quotation. The customer shall be responsible for ensuring adequate access for delivery/installation and give the company all reasonable assistance to enable delivery/installation to be completed on time. The customer shall ensure that appropriate facilities and utilities are available if installation is included. The engineer and delivery team must have unhindered access to the point where the spa/accessory is to be sited. Any installation/quotation is based on particulars supplied to the company by the customer. Any additional works or materials found to be necessary subsequently which were not apparent from the particulars supplied to the company by the customer will be charged extra. The site must be level and must be of suitable material to withhold the spa’s weight when in operation, loading requirements is 95lbs per square foot. The spa should also have a water supply within a hosepipe reach.